Jewellery retail is unlike any other business: your inventory value changes with a live market rate, your billing involves karat and wastage math, and half your customers are enrolled in savings schemes. Generic software fights you on all three. Here's what to check before choosing a jewellery ERP.
The invoice math — rate × weight, plus making charges, plus wastage percentage, with GST split correctly between ornament and making — should be a single screen, not a spreadsheet on the side.
Gold and silver rates should update automatically and flow into every estimate and invoice. Manual rate entry is where costly mistakes happen.
You should be able to answer "how many 22K bangles over 20 grams are at counter 2?" in five seconds. HUID/hallmark tracking is now non-negotiable.
Monthly savings schemes are a retention engine — your ERP should track instalments, maturity and redemption without a separate register.
Exchange transactions (with purity testing deductions) should net off correctly on the same invoice, with a clean audit trail.
Bullion and ornaments attract different treatments; your monthly filings should export ready-made, not hand-assembled.
An ERP is only as good as the staff using it at 7pm on Dhanteras. Insist on proper counter-staff training and same-day support.
Score any ERP you evaluate against these seven points — and ask for a live demo with your real scenarios: an exchange sale, a scheme redemption and a busy-day billing rush. The right system will handle all three without a workaround.
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